At ECAT eCommerce, we always prioritize transparency and openness in our communication with our clients and business partners. Today, I want to share with you our experiences and thoughts on how opinions and expectations in the business world, especially in the eCommerce sector, are rapidly changing. We’ve noticed that hate in business stems from the fact that people often act like weathervanes – praising us and recognizing us as the best in good business weather, but when storms loom, they suddenly start expressing their dissatisfaction and anxiety. We understand that this is a natural element of every business activity. It’s important to understand how we, as a company, approach these changing conditions and how we respond to the challenges we face.
The Problem of Hate in the eCommerce Business World.
Our team has really gone through a lot and has immense experience working with Allegro. We manage to handle almost any problem, whether it be negative comments, unforeseen situations, or commission issues. We understand that not everything can be resolved immediately, some matters need time, and sometimes it’s necessary for emotions to settle before we can effectively respond. Hate in business isn’t entirely positive, though it can be used for promotion.
We want to say that we are here to work for and with you, adapting to the changing market realities and always looking for the best solutions. This is all happening and being implemented, for example, changing negative comments to positive ones, or releasing Allegro commission payments, as recently happened. Of course, it would be best if this weren’t necessary, but we strive for that.
Emotions like Weathervanes in the Wind Change and Create Hate in Business.
At ECAT eCommerce, we are aware that changing opinions are part of our everyday life. We often observe how quickly praise can turn into criticism and hate as soon as any complications arise, such as a delayed order, missing Allegro commission payments, or negative comments. This is an important lesson for us – understanding that both successes and challenges are integral parts of the path we follow. At ECAT eCommerce, we take on the challenge of educating our team, our customers, and our partners that every experience – good or bad – is a valuable lesson for us all. Every lesson leads us to continuous development and refinement of our services. Consequently, to your success as well as ours.
Let’s admit that despite the lessons learned from hate, it’s not good for anyone. Grzegorz refers to this by saying, “Give us a break with this hate, don’t be like those weathervanes in the wind. When things are good, you put us on a pedestal, when things are bad, you scream and drag us through the mud. Be emotionally stable as befits business people. We do everything as best as we can, we care just as much as you do, maybe even more. Just let people work. They know what they’re doing. They have a lot of experience.”
Crisis Management in Practice.
Our experiences, especially in cooperation with platforms like Allegro, have taught us how important flexibility and quick adaptation to changing circumstances are. An example of this is our response to recent challenges related to commissions – we were ready to act quickly, effectively, and most importantly, transparently for our clients. Allegro suddenly accepted all our applications. At ECAT eCommerce, we understand that every problem we encounter is an opportunity to demonstrate our strength, innovation, and commitment to delivering the best solutions for our users.
In our cooperation with Allegro, we have experienced how important it is for large companies, though not only, to cope with various challenges, including decisions made by officials. An example is the situation where Allegro had to deal with the financial consequences, fines of about 210 million PLN imposed by the regulatory authorities UOKiK. The profit made last year has to be returned just for making some mistake, oversight, hence the need to look for money to keep the company functioning.
Acting with ECAT eCommerce gives you a better chance of claiming your rights.
Listen, many people who think about their own dropshipping business and act on their own encounter such actions from Allegro, as well as other such things because this is business. These things can and do happen in business, and at that moment it’s over, because nobody would know what to do if they don’t know the procedures, the real assumptions, and conditions. Many people won’t appeal, won’t claim their money, and won’t enforce these commissions; they just give up. Allegro then wins. But do you know what stands behind this? Why it happens? Few people are aware. Of course, we don’t know the full intentions behind it.
Every company, regardless of size, may encounter difficulties, but how it responds to these challenges defines its future. At ECAT eCommerce, we continuously learn from our own and our partners’ experiences to constantly improve our services and strategies. We realize that managing crises and challenges is not just about reacting to problems, but primarily about anticipating and preventing them.
Close cooperation with Allegro has allowed us to better understand how important it is to be prepared for various scenarios, as well as to be flexible and ready for changes in the dynamic world of e-commerce. At ECAT eCommerce, we understand that such experiences are not just difficult moments, but also opportunities for learning and development. We will use them in cooperation with other MarketPlaces that we connect to our Manager 3.0.
Mental Resilience in Dropshipping Business.
At ECAT eCommerce, we fully understand the challenges faced by entrepreneurs in the dropshipping business. This sector requires not only strategic thinking but also mental resilience to stress in order to cope with unexpected changes and challenges. Our experience shows that the key element is the ability to quickly adapt to changing market conditions and customer expectations.
At ECAT eCommerce, we focus on providing tools and support that help our clients, operators, and business partners in this adaptation. We believe that by combining our knowledge and experience with the determination and creativity of our partners, we are able to overcome every challenge together.
Development and Adaptation of ECAT eCommerce.
At ECAT eCommerce, we realize that development and adaptation are key elements of success in the dynamic world of electronic commerce. We’re making changes to transition to our new improved manager 3.0 and move away from our legendary manager 2.0, which is brilliant and still works. Manager 2.0 performed very well until it became overloaded and experienced problems with speed, database synchronization, product updates, and many other aspects. Why is that? Due to great interest in our software from your side. You often say that it’s a brilliant idea. And it is.
Improving our software demonstrates our readiness for continuous enhancement of our services. We’re aware that every new version of the software, every update, is a step forward in providing our clients with better, faster, and more reliable tools for their business. At ECAT eCommerce, we engage in the process of continuous learning and adapting, not just to react to problems but also to anticipate and prevent future challenges. Every day we are getting better, but there are also situations that surprise us with a simple conclusion. We don’t know what we still don’t know and what can happen in the changing world of eCommerce.
Integrations and Development in the Polish Market.
All of us at ECAT eCommerce are excited about the possibilities that the future holds, especially in the context of integration with various e-commerce platforms like Aderlo, Wiejski Targ, Amazon, eBay, Aliexpress, and others. We plan to expand our services, offering our customers even more sales options on various markets and with different margins. We understand the challenges associated with intense competition in the Polish market, where margins are often low, but we are convinced that our innovations and adaptations will allow our clients to succeed despite these difficulties. At ECAT eCommerce, we focus on creating a business model that crosses borders and opens new opportunities for our partners.
Accepting Business Challenges.
Our crew at ECAT eCommerce understands that accepting business challenges is essential for the growth and maturation of every company. From our experience, we know that the problems we face are part of the growth process. We call on our partners and clients to approach challenges with patience and perseverance. We understand that sometimes difficulties may seem overwhelming, but we are convinced that every problem is another step on the path to success. At ECAT eCommerce, we engage 100% in the process of learning and development and solving the challenges of everyday life, to transform challenges into opportunities for growth and innovation together with our clients.
Notice that some large companies, which have an established position in the market, also struggle during this period with orders. An example is the Smyk store chain, which records a large number of complaints about unfulfilled orders or orders that were not sent at all on its Facebook profile. The store is silent on questions about refunds and order processing time. Of course, this is not about whitewashing ourselves or blackening someone else. It only shows how unpredictable the eCommerce market is and can surprise. The eCommerce market is not easy, so there are challenges that need to be faced.
Summary. Resilience to Hate in Business as a Lesson in Crisis Management.
In conclusion, at ECAT eCommerce, we believe that our journey through the dynamic world of e-commerce is a continuous process of learning and adapting to changing conditions. Thanks to our experiences, both successes and challenges, we are getting closer to creating the ideal environment for our customers, where they can achieve excellent results. Even hate, which appears when something doesn’t go as planned, is also information for us, what can be improved, what can be changed to make it even better. Remember, however, that hate, no matter how you look at it, unleashes negative energy, negative emotions on both sides, do we need this?
In conclusion, Grzegorz adds: “We invite you to join our journey through the changing waters of eCommerce business, where each day brings challenges, but also new opportunities for development and growth for each of us. Join our community and together let’s strive for success in the world of e-commerce. Together we can overcome every obstacle and continue our mission, moving towards a better tomorrow, better outcomes and results, which we are already achieving today. Together we can reach our common goals. Thank you for your support and trust so far. Take care and see you soon!”