Why e-commerce? E-commerce is one of the fastest-growing sectors of the economy, as confirmed by the numbers: in Poland, about 2.5 million online transactions are made every day, and one of the leading platforms, Shopper, registers about 13,000 new online stores annually. The revenue of this platform has grown from 30 million to 150 million PLN over the past four years, and GMV (Gross Merchandise Value) has increased from 5.7 billion to 9.5 billion PLN. The e-commerce market is growing by 20% annually, creating vast opportunities for new players.
ECAT eCommerce revolutionizes the e-commerce market by offering an integrated platform that facilitates high-level operations for both online store owners and product suppliers. With access to 750,000 products, marketing tools, advanced fulfillment, and integrated payment processors, this platform solves many logistics, returns, and complaint-related problems, enabling easy and efficient online business management.
We invite you to watch the video “Why E-commerce? The Potential of the E-commerce Industry,” in which Grzegorz Ciupek, CEO of ECAT eCommerce, explains in detail the key aspects of the rapidly growing e-commerce market. The video provides valuable information about the growth of online transactions, e-commerce platform revenues, and the opportunities this sector creates for new entrepreneurs. Below the video, you will find a summary of the most important information, making it easier to quickly understand the topics discussed.
Development of the e-commerce market
The e-commerce market is growing at a rapid pace. Every day in Poland, millions of online transactions are made, indicating consumers’ growing trust in online shopping. Just one platform, Shopper, registers thousands of new online stores annually. The revenue of this platform has increased from 30 million to 150 million PLN over the past years, and the GMV generated by it has grown from 5.7 billion to 9.5 billion PLN. These types of growth show the vast potential of the e-commerce industry. More and more companies realize the opportunities that online sales offer, attracting new players and investments. The market is growing by 20% annually, opening up huge opportunities for new entrepreneurs.
Problems and challenges for store owners
Every entrepreneur who wants to sell online through dropshipping faces many challenges. From choosing the right wholesalers, managing logistics, customer support, to order processing and returns. Without experience, the choices we make may not be entirely appropriate and satisfactory. Here are the most important ones:
Choosing the right wholesalers: Choosing a wholesaler is one of the first and most important tasks for an online store owner. This requires a thorough understanding of the market, comparing offers, and negotiating favorable cooperation terms. The owner must also sign contracts that are satisfactory to both parties.
Managing logistics: Logistics includes organizing and controlling the wholesaler to ensure orders are fulfilled on time. Solving problems related to complaints and customer support. In dropshipping, we do not need a warehouse, but such a need may arise when customers return products. Owners must ensure that these products are properly stored and quickly resold, as they block capital.
Customer support: Customer support is crucial for maintaining customer satisfaction. This includes answering inquiries, solving problems, and managing returns and complaints. Effective customer support requires efficient communication and quick response to customer needs. In the initial period of operation, few people have experience in this matter. This is a common reason for entrepreneurs to give up selling in e-commerce.
Order processing: Processing orders includes receiving orders, preparing them for shipment, and monitoring their fulfillment. This is a time-consuming process that requires precision and good organization to ensure orders are fulfilled without delays and errors.
Limited number of wholesalers on traditional platforms: Traditional e-commerce platforms often limit the number of wholesalers you can integrate with. This limits the choice of products and the flexibility of managing the assortment, which can hinder the development of an online store and adapting the offer to market needs.
Returns and complaints: Managing returns and complaints is another challenge. Wholesalers often do not want to accept returns, putting store owners in a difficult situation. The need to negotiate return and complaint terms and their handling requires additional time and resources.
ECAT eCommerce offers solutions that help online store owners cope with these challenges. Thanks to the integrated platform that enables cooperation with many wholesalers and better contract terms, running an online store becomes simpler and more efficient.
Solutions offered by ECAT eCommerce
ECAT eCommerce offers innovative solutions that significantly facilitate running an online store. Here are the key ones:
- Integrated platform: Free registration and integration with any store system, such as WordPress or Magento, provide access to 750,000 products from 200 wholesalers.
- Advanced fulfillment: ECAT eCommerce handles the entire logistics process, including warehousing, packaging, and shipping goods, eliminating the need for store owners to manage logistics themselves.
- Better return and complaint terms: Thanks to negotiated contracts with wholesalers, ECAT eCommerce provides more favorable return and complaint terms, minimizing customer support issues.
- Marketing and analytical tools: The platform offers advanced marketing and analytics tools that help increase conversion and optimize marketing efforts.
- Integrated payment processors: ECAT eCommerce provides access to various payment processors, making it easier to manage payments and eliminating the need to negotiate terms with each company separately.
- Seamless return handling: The platform automatically manages returns and complaints, relieving store owners of additional administrative duties.
- Customer support handled by ECAT eCommerce: With us, the operator is relieved of customer contact. They do not have to struggle with customer support, complaints, and returns, as not everyone has the competence, especially at the beginning of their e-commerce journey.
- No need to sign individual contracts with wholesalers: All contracts with wholesalers are signed by ECAT eCommerce, giving the operator access to the entire product base, which is undoubtedly a great convenience and peace of mind.
Thanks to these solutions, ECAT eCommerce significantly simplifies the process of running an online store, allowing owners to focus on developing their business.
Integration with various platforms
ECAT eCommerce enables seamless integration with many popular store systems, such as WordPress, Magento, and others. This flexibility allows entrepreneurs to quickly add 750,000 products from 200 wholesalers without changing their existing store infrastructure, significantly easing assortment management and increasing operational efficiency.
Facilitations for new entrepreneurs
ECAT eCommerce is designed to simplify the process of setting up and running an online store to the maximum. The platform offers integrated payment processors, eliminating the need to negotiate and manage contracts with different payment service providers. Additionally, advanced marketing and analytical tools help increase conversion, which is particularly important for new entrepreneurs who are just learning to optimize their sales activities.
Handling returns and complaints
One of the biggest challenges in e-commerce is managing returns and complaints. ECAT eCommerce simplifies this process with negotiated contracts with wholesalers that accept returns on more favorable terms. The platform automatically manages the return and complaint process, significantly relieving store owners of additional administrative duties. This allows entrepreneurs to focus on developing their business instead of solving logistical problems.
ECAT eCommerce comprehensively handles customer service, returns, and complaints, significantly relieving online store owners. Many entrepreneurs struggle with wholesalers who often do not accept returns, which poses a major challenge, especially at the beginning of running a business. With properly negotiated contracts, ECAT eCommerce provides much better conditions than other platforms. We created this platform to simplify running an online business and enable people without previous opportunities to open a professional online store with a solid business partner.
Fulfillment by ECAT eCommerce
Fulfillment at a much higher level than currently available on the market because our integrated platform offers not only access to products operating in dropshipping from many wholesalers and manufacturers but also from manufacturers who store goods directly with us. This allows entrepreneurs to delegate logistics to specialists, which is beneficial for both parties.
We extend a helping hand to both store operators and product suppliers, offering solutions that address many of the problems present in the market. ECAT eCommerce enables high-level cooperation, ensuring easier management of a professional online business. We are pleased to have worked on a phenomenal solution for the e-commerce industry over the past few years. This is just the beginning – we plan further innovations that will revolutionize the entire industry.
Summary of the Article: Why E-commerce? Which Platform to Start With.
E-commerce is one of the fastest-growing sectors of the economy, as evidenced by the numbers: in Poland, approximately 2.5 million online transactions are made every day, and the Shopper platform registers about 13,000 new online stores annually. The revenue of this platform has increased from 30 million to 150 million PLN over the last four years, and the GMV (Gross Merchandise Value) has grown from 5.7 billion to 9.5 billion PLN. The e-commerce market is growing at a rate of 20% per year, creating enormous opportunities for new players.
ECAT eCommerce is revolutionizing the e-commerce market by offering an integrated platform that facilitates high-level operations for both online store owners and goods suppliers. With access to 750,000 products, marketing tools, advanced fulfillment, and integrated payment processors, this platform eliminates many problems related to logistics, returns, and complaints, enabling easy and efficient online business operations.
Dołącz do społeczności ECAT eCommerce i wystartuj w biznesie.
Kanały wsparcia w ECAT eCommerce
- Kanał informacyjny dla polskiej społeczności.
- Kanał dyskusyjny dla polskiej społeczności.
- Międzynarodowy kanał wsparcia na Discord